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Communications 5: Communications and Complaints
Communications 5: Communications and Complaints

1.5 h

1.3 Credits


Handling Complaints

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Course Description

The Communication in Dentistry series is a comprehensive guide to all aspects of effective communication in dentistry. The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion. It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.

This volume of the programme comprises three modules, which can be bought separately, or as a package of three:

  • Module 4: Communication and Consent
  • Module 5: Communications and Complaints
  • Module 6: Recording Communications


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To access and download the verifiable CPD certificate for this course, you will need to purchase either a monthly or annual subscription by clicking here


Course Objectives

Communications and Complaints is module 5 of the Communication in Dentistry series 


The aim of module 5 is to illustrate the part communication plays in:


  • Causing complaints
  • Avoiding complaints
  • Turning a complaint into an opportunity
  • Produce clear and concise written communication
  • Managing and resolving complaints

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